General Support
Guidance for general account support:
-Can't log in?
-Password issues?
-Email not working?
This is where you can find help.
Signing Up
How do I Get Invited to ScholarsEdge?
ScholarsEdge is currently invitation-only as we continue to build out the community and its features. The best way to receive an invitation is to appl...
It's Saying My Invite Link is Invalid
If you get an error message when signing up that your invite link is invalid, it's likely that you already have a ScholarsEdge account. Try going to ...
Email/Login
I'm Not Receiving my Verification Email
If you are not receiving your verification email for ScholarsEdge, please try the following: Ensure the email did not get caught in your SPAM folder E...
How do I Change my Account's Email?
To change your account's email, do the following: Log into ScholarsEdge Click on your initials in the top right of the screen Click "Account Settings...
How do I Set Up My Recovery Email?
Log into ScholarsEdge Click on your initials in the top right of the screen Click "Account Settings" In your Account Settings, scroll to the bottom I...
Passwords
How do I change my password?
To change your account's password, do the following: Log into ScholarsEdge . Click on your initials in the top right of the screen Click "Account Set...
I Forgot my Password, What do I do?
To reset your password, please do the following: Go to ScholarsEdge Click "Login" in the top right Then click "Forgot Password?" Enter the email asso...
Contact Us
Email Us
You can email us at ScholarsEdge@theihs.org . Our hours are 9 am. - 5 p.m. Eastern Time, and we will respond in a timely manner. You can also chat w...
Using the ScholarsEdge Support Bot
You can click on the blue circle in the lower left of this page to quickly find support information quickly. If that information doesn't answer your q...